Privacy Policy

Last updated: April 2026

Welcome to Tools Hardware. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit toolshardware.pk.

1. Information We Collect

We collect information to provide better services to our customers. This includes:

a) Personal Information

• Name and Contact Details (Email, Phone Number)
• Shipping and Billing Addresses
• Account Credentials

b) Technical Information

• IP Address, Browser Type, and Device Information
• Usage data (Pages visited, time spent on site)
• Cookies and tracking technologies

2. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders efficiently.
• To send order updates and tracking information via Email or WhatsApp.
• To improve our website functionality and customer experience.
• To prevent fraudulent transactions and enhance security.
• To send promotional offers (only if you opt-in).

3. Data Sharing and Third Parties

We do not sell your personal data. However, we share information with trusted partners to run our business:

• Delivery Partners: Sharing your address and phone number with couriers (Leopard, TCS, etc.) to deliver your tools.
• Payment Processors: Secure gateways to handle your payments safely.
• Legal Requirements: If required by Pakistan's law or government authorities.

4. Cookies

We use cookies to remember your preferences (like items in your cart). You can choose to disable cookies through your browser settings, but it may affect some features of the website.

5. Data Security

We implement industry-standard security measures (SSL Encryption) to protect your sensitive data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of incorrect data.
• Request deletion of your account/data (subject to legal obligations).
• Unsubscribe from marketing communications at any time.

7. Changes to This Policy

Tools Hardware reserves the right to update this policy at any time. We encourage customers to check this page periodically for any changes.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@toolshardware.pk
• Phone/WhatsApp: +92 341 9007600
• Address: G-4 Zohra Manzil Plot no 5C, 27th Commercial Street,
  Touheed Commercial Area, Phase V, D.H.A, Karachi